STANDARDS AND PROCEDURES

This Agency requires adherence to the following standards and procedures:

1) All employees are expected to dress appropriately for the healthcare environment or as directed by the patient/family. This includes personal hygiene, jewelry, hair, and makeup.

2) Do not smoke in the presence of a patient.

3) You are expected to arrive on time for all accepted assignments. If an emergency or situation causes you to be five minutes late or more, or absent, you must notify the Agency immediately. DO NOT CALL THE PATIENT DIRECTLY. The Agency is available 24/7 for cancellations or rescheduling. A NO-CALL, NO-SHOW is grounds for termination.

4) If you experience any problem, incident, or accident on the job, do not discuss it with the patient. Contact the Agency immediately.

5) If a patient asks you to stay longer or leave earlier than scheduled, you must contact the Agency for approval first.

6) Paraprofessional personnel (e.g., aides) WILL NOT, UNDER ANY CIRCUMSTANCES, DISPENSE OR ADMINISTER ANY MEDICATION.

7) Under no circumstances should you ask for or accept money or personal property from a patient. This may result in termination.

8) You must not be involved in the patient’s financial affairs (e.g., check writing).

9) You are expected to maintain strict confidentiality of all patient information obtained during employment.

10) No personal telephone calls should be made or received while on assignment.

11) Do not discuss your pay or personal matters with patients or their families.

12) You are not authorized to accept direct employment from any patient/client/family. If requested, direct them to contact the Agency.

13) All documentation, including Daily Logs, must be completed properly and submitted as scheduled. If the patient cannot sign, a responsible party may sign.

14) Agency proprietary materials (e.g., forms, medical records) must only be used for employment purposes and must not be shared without authorization.